---
title: "Escalation rules, \"Human in the Loop\", traceability... What challenges does AI pose for utilities companies? — Marsanne Studio AI watch"
description: "Two Klee Group experts analyse the governance and traceability challenges posed by agentic AI in utilities."
url: "https://marsanne.studio/en/ai-watch/escalation-rules-human-in-the-loop-traceability-what-challenges-does-ai-3c3e4c/"
lang: "en"
---

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Interview · 9 October 2026

# Escalation rules, "Human in the Loop", traceability... What challenges does AI pose for utilities companies?

Original title, in French: “Règles d’escalade, « Human in the Loop », traçabilité... Quels défis pour les entreprises des utilities face”

**Publication**

Alliancy (France)

**Author**

Dorian Marcellin

**Published on**

9 October 2026 · read in the page structured data

## Summary

Two Klee Group experts, Thomas Dallemagne and Damien Tabusse, discuss in an interview the challenges AI poses for utilities companies, ahead of a workshop organised by Alliancy on 3 November. They stress how critical the energy industry is, which requires traceability, "Human in the Loop" and escalation rules before decisions are entrusted to AI agents. They cite an incident at Amazon in which an AI agent caused a data centre to go down for several hours. They also describe the case of a Belgian energy and gas distributor, which custom-built a planning tool incorporating AI in a few weeks, saving about a year and a half compared with a conventional project. They mention a McKinsey study showing a gap between perceived productivity gains and the way executives actually measure them.

Summary based on the full text of the article.

[Read the article on Alliancy →](https://alliancy.fr/regles-descalade-human-in-the-loop-tracabilite-quels-defis-pour-les-entreprises-des-utilities-face-a-lia-e5a97b1d-655b-47bc-b2ad-efd7dff5739c)

## Figures cited

-   1.5 year
    
    Time saved by a Belgian energy and gas distributor by custom-building a planning tool incorporating AI rather than buying an off-the-shelf solution
    
    An energy and gas distributor in Belgium, cited by Klee Group
    
    > « Une solution parfaitement intégrée au système d’information, intégrant nativement de l’IA, a finalement été construite en quelques semaines et mise en production, avec un gain d’environ un an et demi. »
    

## Classification

**Country**

France, Belgium

**Company size**

Large companies, All sizes

**Industries**

Energy, utilities, environment

**Companies**

Klee Group (supplier), Amazon (cited), McKinsey (study author)

**Keywords**

utilities, agentic ai, human in the loop, traceability, ai governance, energy

Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Alliancy and its author. Entry translated from French by Claude Sonnet 5.5.