Data study ·
42% of Spanish SMEs use artificial intelligence in logistics
Original title, in Spanish: “Un 42% de las pymes españolas utilizan inteligencia artificial en logística”
- Publication
- Cadena de Suministro (Spain)
- Author
- Unsigned
- Published on
- 15 October 2026 · read in the page metadata · updated on 15 October 2026
Summary
According to a Eurobarometer published this week by the EU institutions, 42% of European SMEs already use AI in their day-to-day activity, often on an experimental basis, and 21% plan to adopt it. The main uses are customer service (47%) and logistics, planning or staff management (30%). In Spain, 42% of SMEs use AI, of which 42% specifically for logistics, a share above the European average, and 24% plan to adopt it. The main obstacles cited are high investment costs, regulatory uncertainty and a lack of in-house experience. In addition, 78% of Spanish SMEs consider that AI has a positive effect on the quality of work, and 51% believe their employees react favourably to it in staff-related areas.
Summary based on the full text of the article.
Read the article on Cadena de Suministro →Figures cited
-
42 %
share of European SMEs using AI day to day, mainly on a trial basis
EU SMEs
« un 42% de las pymes europeas ya utilizan la IA en su actividad diaria, principalmente en pruebas o de manera experimental »
Source: Eurobarómetro
-
21 %
share of European SMEs planning to adopt AI in the future
EU SMEs
« otro 21% de estas compañías planean adentrarse en el uso de esta tecnología en el futuro »
Source: Eurobarómetro
-
47 %
share of European SMEs using AI for customer service
EU SMEs
« detacan la atención al cliente, con un 47% »
Source: Eurobarómetro
-
30 %
share of European SMEs using AI for logistics, planning or staff management
EU SMEs
« logística, planificación o programación relacionadas con la gestión del personal, con un 30% »
Source: Eurobarómetro
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42 %
share of Spanish SMEs using AI for logistics
Spanish SMEs
« El porcentaje de uso de la IA para logística entre las pymes españolas es mayor que la media de la Unión, con un 42% »
Source: Eurobarómetro
-
42 %
share of Spanish SMEs using AI overall
Spanish SMEs
« un 42% de las pymes españolas emplean inteligencia articial »
Source: Eurobarómetro
-
24 %
share of Spanish SMEs planning to adopt AI in the future
Spanish SMEs
« un 24% asegura que la incorporará en un futuro »
Source: Eurobarómetro
-
78 %
share of Spanish SMEs considering that AI has a positive effect on the quality of work
Spanish SMEs
« Un 78% de las pymes españolas cree que la IA tiene un efecto positivo en la calidad del trabajo en cuestiones de satisfacción laboral, seguridad, privacidad o carga de trabajo »
Source: Eurobarómetro
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51 %
share of Spanish SMEs considering that their employees react favourably to the use of AI in staff-related matters
Spanish SMEs
« un 51% de todas ellas estiman que sus trabajadores reaccionan favorablmente al empleo de la IE en áreas relacionadas con la plantilla o asuntos de personal »
Source: Eurobarómetro
Classification
- Country
- Spain
- Company size
- SMEs
- Industries
- Transport, logistics, supply chain · All industries, or industry not specified
- Keywords
- smes, logistics, eurobarometer, customer service, staff management, spain
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Cadena de Suministro. Entry translated from French by Claude Sonnet 5.5.