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Between a chatbot and the core business: the "paradox" of AI in companies

Original title, in Spanish: “Entre un chatbot y el núcleo del negocio: la "paradoja" de la IA en las empresas”

Publication
Diari ARA (Spain) · subscribers only
Author
Alberto Prieto
Published on
7 September 2026 · read in the page structured data

Summary

The article discusses the growth of artificial intelligence adoption in the Catalan business community, while reporting that experts are calling for "strategic" rather than superficial adoption, somewhere between using a simple chatbot and transforming the core business. The chairman of Telefónica, Marc Murtra, is quoted as saying, in a speech to Catalan entrepreneurs, that in thirty years in technology he had "never seen such a rapid impact" as that of AI. The article, of which only the beginning is accessible, does not yet give specific figures on this adoption.

Summary based on the beginning of the article, the rest being restricted to subscribers.

Read the article on Diari ARA →

Classification

Country
Spain
Company size
All sizes
Industries
All industries, or industry not specified
Companies
Telefónica (cited)
Keywords
ai adoption, catalonia, productivity, business strategy, chatbot

Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Diari ARA and its author. Entry translated from French by Claude Sonnet 5.5.