Opinion ·
Beyond AIOps, "AgenticOps" is becoming a priority for IT administrators
Original title, in French: “Au-delà de l’AIOps, « l’AgenticOps » s’impose aux administrateurs IT”
- Publication
- LeMagIT (France) · subscribers only
- Author
- Scott Sinclair
- Published on
- 8 October 2026 · read in the page structured data
Summary
An opinion piece by Scott Sinclair, analyst at Omdia, published in LeMagIT, describes the rise of "AgenticOps", meaning the use of agentic AI to manage IT operations, beyond traditional AIOps. According to an Omdia study, 90% of professionals believe that more capable AI for IT operations will enable more strategic work, and 80% of companies are modernising their infrastructure with products that include AI. The article also notes that 52% of users have had poor initial experiences. Vendors such as HPE, ServiceNow, Red Hat, Cisco, Dell and IBM offer agent-based administration tools, raising issues of governance, accountability and costs linked to token consumption.
Summary based on the full text of the article.
Read the article on LeMagIT →Figures cited
-
90 %
professionals who believe more capable AI for IT operations enables more strategic work in companies
IT professionals, Omdia study
« 90 % des professionnels s’accordent à dire que « l’utilisation d’une IA davantage capable, pour les opérations informatiques, permet (ou permettra) d’effectuer un travail plus stratégique dans l’entreprise ». »
Source: Omdia
-
52 %
professionals using AI in IT operations who had poor initial experiences
users of AI in IT operations, Omdia study
« une majorité de professionnels (52 %) s’accordent à dire que le recours à l’IA pour des tâches d’administration a donné lieu à quelques mauvaises expériences initiales, qui les ont rendus plus prudents »
Source: Omdia
-
80 %
companies modernising their infrastructure with products that include AI capabilities
companies, Omdia study
« 80 % des entreprises ont déclaré moderniser leur infrastructure avec des produits intégrant des capacités d’IA. »
Source: Omdia
-
90 %
professionals who believe that integrating AI into IT infrastructure management will have a positive impact on their career
IT professionals, Omdia study
« 90 % des professionnels affirment que l’intégration et l’utilisation de l’IA dans la gestion des infrastructures IT vont avoir un impact positif sur leur carrière. »
Source: Omdia
Classification
- Country
- Worldwide scope
- Company size
- All sizes
- Industries
- Software vendors, IT services companies, telecoms · All industries, or industry not specified
- Companies
- ServiceNow (supplier), Hitachi Vantara (supplier), EverPure (supplier), Dell (supplier), Red Hat (supplier), Omdia (study author), NetApp (supplier), IBM (supplier), Cisco (supplier), HPE (supplier), Lenovo (supplier)
- Keywords
- AIOps, AgenticOps, agentic AI, IT infrastructure, system administration, automation
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to LeMagIT and its author. Entry translated from French by Claude Sonnet 5.5.