Analysis ·
Insurance industry calls for AI to be adopted "surgically", without affecting jobs
Original title, in Spanish: “El seguro llama a adoptar la IA “de forma quirúrgica” y sin afectar al empleo”
- Publication
- Cinco Días (Spain)
- Author
- Miguel Moreno Mendieta
- Published on
- 29 September 2026 · read in the page structured data
Summary
At an industry forum organised by KPMG and Expansión, insurance executives called for AI to be adopted "surgically", while protecting jobs. AXA, whose CEO Thomas Buberl promises adoption without headcount reductions, expects AI to generate €25 billion in cash over three years; its Spanish subsidiary is rolling out Copilot Premium to 3,000 employees. In Spain, Allianz has launched a voluntary redundancy plan for 300 employees of its telephone customer service subsidiary, citing AI among other reasons. Santander Seguros, Zurich, Generali and Occident stress selective, measured adoption. Mapfre has acquired a 39% stake in the startup Tuio, whose Watson tool detects four times more fraud than the market average and cuts home insurance claims costs by 21%.
Summary based on the full text of the article.
Read the article on Cinco Días →Figures cited
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25,000 EUR million
Cash generation expected by AXA from AI over three years
AXA Group, Europe, 3-year horizon
« Hace dos semanas, la francesa AXA anticipó la generación de 25.000 millones de euros de caja en tres años, apalancados en la IA. »
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300 employees
Employees covered by a voluntary redundancy plan at Allianz (call centre subsidiary), partly linked to AI
Allianz, atención telefónica subsidiary, Spain
« En España, el grupo Allianz ya puso en marcha un plan de bajas voluntarias para 300 empleados de su filial de atención telefónica, alegando, entre otros motivos, la irrupción de la IA. »
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3,000 employees
AXA España employees with access to Copilot Premium
AXA España
« Ahora estamos terminando de implantar un ambicioso acuerdo para que nuestros 3.000 empleados tengan acceso a Copilot Premium »
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39 %
Share of the startup Tuio's capital acquired by Mapfre
Mapfre, startup Tuio, Spain, July 2026
« la compra por parte del grupo Mapfre del 39% de la startup Tuio »
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4 times
Multiple of fraud cases detected using AI (Watson application) compared with the market average
Mapfre / Tuio, home insurance, Spain
« Lo que han conseguido es detectar cuatro veces más fraudes que la media del mercado y reducir un 21% los costes de los seguros de hogar. »
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21 %
Reduction in home insurance costs thanks to AI
Mapfre / Tuio, home insurance, Spain
« Lo que han conseguido es detectar cuatro veces más fraudes que la media del mercado y reducir un 21% los costes de los seguros de hogar. »
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7 EUR trillion
Hyperscalers' planned investment in AI data centres over four years
Amazon, Meta, Microsoft, Oracle, worldwide, 4-year horizon
« Los llamados hiperescaladores (Amazon, Meta, Microsoft, Oracle...) han comprometido inversiones de casi siete billones de euros en los próximos cuatro años para construir centros de datos para procesar IA. »
Classification
- Country
- Spain, France
- Company size
- Large companies
- Industries
- Banking, insurance, asset management, finance departments
- Companies
- Tuio (supplier), Grupo Occident (deploys AI), KPMG (cited), Amazon (cited), Meta (cited), Santander Seguros (deploys AI), Allianz (deploys AI), Generali España (deploys AI), AXA España (deploys AI), Oracle (cited), Goldman Sachs (cited), Microsoft (supplier), OpenAI (cited), Anthropic (cited), Mapfre (deploys AI), AXA (deploys AI), Zurich Seguros (deploys AI), Nvidia (cited)
- Keywords
- insurance, customer service, fraud prevention, copilot, employment, AI investment
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Cinco Días and its author. Entry translated from French by Claude Sonnet 5.5.