Case study ·
With Mistral AI, Scaleway and Diabolocom, MAIF organises its operating model for AI
Original title, in French: “Avec Mistral AI, SCALEWAY et Diabolocom, la MAIF organise son modèle opérationnel de l’IA”
- Publication
- FrenchWeb (France)
- Author
- Unsigned
- Published on
- 29 September 2026 · read in the page structured data
Summary
MAIF has announced a partnership with Mistral AI, Scaleway and Diabolocom to structure the integration of artificial intelligence into its business processes. The article describes a history of in-house projects (Mélusine, Zelros, the Data Factory created in 2017, and a Data and AI department of 240 people in 2024) and current uses: request triage, recommendation, document search, call summaries and support with responding to complaints. At the end of 2025, around 10,000 employees had access to Microsoft Copilot and some fifty experiments had been recorded. The mutual insurer has reached an agreement with its six trade unions that rules out AI-related redundancies, provides for training and sets up a twelve-member AI committee attached to the CSE (works council). The article stresses sovereignty, supplier reversibility and document governance as conditions for success.
Summary based on the full text of the article.
Read the article on FrenchWeb →Figures cited
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240 people
Headcount of MAIF's Data and AI department in 2024
MAIF, 2024
« une direction Data et IA qui réunissait 240 personnes en 2024 »
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10,000 employees
Employees with access to Microsoft Copilot at the end of 2025
MAIF, end of 2025
« environ 10 000 collaborateurs disposaient d’un accès à Microsoft Copilot »
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50 experiments
Number of AI experiments recorded at the end of 2025
MAIF, end of 2025
« elle recensait aussi une cinquantaine d’expérimentations »
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— %
Target increase in the share of in-house IT skills
MAIF, end of 2025
« La direction visait alors une progression de la part des compétences internes, de 50 % à 75 % »
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12 members
Members of the AI committee attached to the CSE (works council)
MAIF, agreement signed in early May
« une commission IA de douze membres rattachée au CSE »
Classification
- Country
- France
- Company size
- Large companies
- Industries
- Banking, insurance, asset management, finance departments
- Companies
- Azure (supplier), Scaleway (supplier), Diabolocom (supplier), Clever Cloud (supplier), Zelros (supplier), Microsoft (supplier), MAIF (deploys AI), Mistral AI (supplier)
- Keywords
- insurance, customer relations, digital sovereignty, generative ai, data factory, union agreement
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to FrenchWeb. Entry translated from French by Claude Sonnet 5.5.