Case study ·
Uber rolls out ChatGPT Work to its 30,000 employees
Original title, in French: “Uber déploie ChatGPT Work auprès de ses 30 000 salariés”
- Publication
- Brief IA (France)
- Author
- Tom Levy
- Published on
- 24 October 2026 · read in the page structured data
Summary
Uber is extending the use of ChatGPT Work, OpenAI's enterprise AI agent introduced in July, to all of its 30,000 employees worldwide, following a pilot earlier this year with 1,000 employees in the finance, operations and product departments. According to Sumanth Sukumar, Vice President of Engineering, around 80% of the pilot's first users were not engineers; the uses observed include analysing operational data, locating training materials and building dashboards. Uber has not disclosed the cost of the rollout and plans to assess its impact through actual usage. Earlier this year, 30 AI engineers were embedded for two weeks in internal teams to automate certain tasks. OpenAI is thus expanding its enterprise offering in the face of competition from Anthropic.
Summary based on the full text of the article.
Read the article on Brief IA →Figures cited
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30,000 employees
number of Uber employees equipped with ChatGPT Work
Uber, worldwide, 2026
« Uber va désormais doter l’ensemble de ses 30 000 employés dans le monde de ChatGPT Work. »
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1,000 employees
number of employees who took part in the ChatGPT Work pilot
Uber, pilot run earlier in 2026, finance/operations/product departments
« Cette généralisation fait suite à un pilote mené plus tôt cette année auprès de 1 000 salariés issus de plusieurs départements, dont les finances, les opérations et les produits. »
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80 %
share of the pilot's first users who were not engineers
Uber, ChatGPT Work pilot
« D’après Sumanth Sukumar, environ 80 % des premiers utilisateurs du pilote n’étaient pas des ingénieurs. »
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30 engineers
number of AI engineers embedded in internal teams to automate tasks
Uber, programme run earlier in 2026, over two weeks
« Plus tôt cette année, 30 ingénieurs en IA ont été associés à des équipes internes pendant deux semaines pour automatiser des parties clés de leur travail. »
Classification
- Country
- Worldwide scope
- Company size
- Large companies
- Industries
- Transport, logistics, supply chain
- Companies
- Uber (deploys AI), OpenAI (supplier), Anthropic (cited)
- Keywords
- chatgpt work, enterprise ai agent, ai deployment, ai pilot, openai enterprise, workflow automation
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Brief IA and its author. Entry translated from French by Claude Sonnet 5.5.