Data study ·
French employees fairly optimistic about AI, but poorly supported by their employers
Original title, in French: “Les employés français plutôt optimistes face à l’IA, mais mal accompagnés par leurs employeurs”
- Publication
- LeMagIT (France) · subscribers only
- Author
- Philippe Ducellier
- Published on
- 26 October 2026 · read in the page structured data
Summary
A study by manufacturer Jabra, carried out by the Toluna institute among 1,000 service-sector employees in France, shows a shortfall in AI training and support. One third of millennials and 22% of Gen Z have received no AI training. Around half of employees under 45 have no clear indicators of how AI is expected to be used in their role. Despite this, younger generations remain optimistic about their careers, with Gen Z more so than millennials and Gen X. AI also appears to reduce interaction between colleagues for some employees. Maud Brissaud, Sales Director at Jabra France, considers the risk to be managerial rather than technological, and says it can create an internal divide where too few people are trained.
Summary based on the full text of the article.
Read the article on LeMagIT →Figures cited
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33 %
Share of millennials who have received no AI training from their company
1,000 service-sector employees in France, study published on 15 October 2026
« estime qu’encore un tiers des millennials (ou génération Y, née entre 1981 et 1996, environ) n’a reçu aucune formation à l’IA de la part de son entreprise »
Source: Étude Jabra réalisée par Toluna
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22 %
Share of Gen Z who have received no AI training from their company
1,000 service-sector employees in France, Generation Z (under 30)
« Le chiffre est moins impressionnant pour les Gen Z (moins de 30 ans), mais il reste conséquent à 22 %. »
Source: Étude Jabra réalisée par Toluna
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60 %
Share of Gen Z who have attended at least one or two structured AI training sessions
1,000 service-sector employees in France, Generation Z
« 60 % des Gen Z indiquent avoir suivi au moins une à deux « sessions de formation structurées » »
Source: Étude Jabra réalisée par Toluna
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48 %
Share of millennials who have attended at least one or two structured AI training sessions
1,000 service-sector employees in France, millennials
« contre 48 % des millennials »
Source: Étude Jabra réalisée par Toluna
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50 %
Share of Gen Z with clear indicators of how AI is expected to be used in their role
1,000 service-sector employees in France, Generation Z
« Seulement 50 % des Gen Z disposent d’indicateurs clairs sur l’usage attendu de l’IA dans leur poste »
Source: Étude Jabra réalisée par Toluna
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43 %
Share of millennials with clear indicators of how AI is expected to be used in their role
1,000 service-sector employees in France, millennials
« et 43 % des millennials (autrement dit 57 % des plus de trente ans n’en ont pas) »
Source: Étude Jabra réalisée par Toluna
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57 %
Share of Gen Z optimistic about their career in the age of AI
1,000 service-sector employees in France, Generation Z
« les Gen Z se disent optimistes pour leur carrière à l’ère de l’IA (57 %) »
Source: Étude Jabra réalisée par Toluna
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50 %
Share of millennials optimistic about their career in the age of AI
1,000 service-sector employees in France, millennials
« devant les millennials (50 %) »
Source: Étude Jabra réalisée par Toluna
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48 %
Share of Gen X optimistic about their career in the age of AI
1,000 service-sector employees in France, Generation X
« et la Gen X (48 %) »
Source: Étude Jabra réalisée par Toluna
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51 %
Share of under-30s who believe AI will be able to perform at least half of their tasks within 12 to 24 months
1,000 service-sector employees in France, under 30s
« 51 % des moins de trente ans estiment par exemple que l’IA pourra réaliser au moins la moitié de leurs tâches d’ici 12 à 24 mois »
Source: Étude Jabra réalisée par Toluna
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30 %
Share of Gen Z who consider their workload unmanageable
1,000 service-sector employees in France, Generation Z
« ils sont aussi 30 % à juger leur charge de travail ingérable (contre 16 % des millennials) »
Source: Étude Jabra réalisée par Toluna
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16 %
Share of millennials who consider their workload unmanageable
1,000 service-sector employees in France, millennials
« ils sont aussi 30 % à juger leur charge de travail ingérable (contre 16 % des millennials) »
Source: Étude Jabra réalisée par Toluna
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20 %
Share of Gen Z who believe AI has reduced their connection with colleagues
1,000 service-sector employees in France, Generation Z
« 20 % des Gen Z estiment que l’IA a réduit leur lien avec leurs collègues, contre 16 % des millennials »
Source: Étude Jabra réalisée par Toluna
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16 %
Share of millennials who believe AI has reduced their connection with colleagues
1,000 service-sector employees in France, millennials
« 20 % des Gen Z estiment que l’IA a réduit leur lien avec leurs collègues, contre 16 % des millennials »
Source: Étude Jabra réalisée par Toluna
Classification
- Country
- France
- Company size
- All sizes
- Industries
- All industries, or industry not specified
- Companies
- Toluna (cited), GN (cited), Jabra (study author)
- Keywords
- AI training, Gen Z, millennials, managerial support, shadow AI, service sector
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to LeMagIT and its author. Entry translated from French by Claude Sonnet 5.5.