Analysis ·
How AI is transforming business processes
Original title, in Spanish: “Cómo la IA transforma los procesos empresariales”
- Publication
- Revista Byte TI (Spain)
- Author
- Alfonso Casas
- Published on
- 29 September 2026 · read in the page structured data · updated on 2 October 2026
Summary
The article gives an overview of AI adoption in business, with a focus on Spain. According to McKinsey, 88% of companies worldwide already use AI in at least one function, but only a third have deployed it across the organisation. In Spain, according to Strand Partners, 61% of companies use AI (seven points above the European average), with growth of 22% a year and 81% reporting productivity gains; however, 64% remain at basic adoption and only 17% have reached a transformative phase with agentic AI. Executives from AWS, IBM, Microsoft, Salesforce, Oracle and Zoho discuss data governance and scaling challenges. The article cites many concrete cases: Serveo (700 AI agents, -80% time, -95% errors), BBVA, CaixaBank, Cosentino, Prosegur, Indra Group, the Abogacía del Estado, and Spanish city councils and hospitals.
Summary based on the full text of the article.
Read the article on Revista Byte TI →Figures cited
-
88 %
Share of companies worldwide using AI in at least one function
Companies worldwide, 2025
« el 88% de las empresas ya utiliza IA en al menos una función del negocio, aunque solo alrededor de un tercio ha conseguido escalarla de forma transversal en todos los procesos de la organización. »
Source: McKinsey, "The State of AI 2025: Agents, Innovation, and Transformation"
-
33 %
Share of companies that have successfully deployed AI across all their processes
Companies worldwide, 2025 (about one third)
« aunque solo alrededor de un tercio ha conseguido escalarla de forma transversal en todos los procesos de la organización »
Source: McKinsey, "The State of AI 2025: Agents, Innovation, and Transformation"
-
61 %
Share of Spanish companies using AI
Spanish companies, 2026
« el 61 % de las empresas españolas ya utiliza IA, lo que nos sitúa siete puntos por encima de la media europea. »
Source: Strand Partners, "Desbloqueando el potencial de la IA en España en 2026"
-
22 %
Annual growth in AI adoption in Spain
Spanish companies
« con un crecimiento interanual del 22% »
Source: Strand Partners, "Desbloqueando el potencial de la IA en España en 2026"
-
81 %
Share of Spanish organisations adopting AI that report a productivity gain
Spanish companies that have adopted AI
« con un 81% de las organizaciones que han adoptado la IA reportando aumentos de productividad »
Source: Strand Partners, "Desbloqueando el potencial de la IA en España en 2026"
-
64 %
Share of Spanish companies at the basic AI adoption stage
Spanish companies
« un 64% se encuentra en una fase de “adopción básica”, focalizada en optimizar procesos con chatbots simples »
Source: Strand Partners, "Desbloqueando el potencial de la IA en España en 2026"
-
17 %
Share of Spanish companies that have reached an advanced transformative phase of AI
Spanish companies
« solo un 17% ha alcanzado una fase verdaderamente “transformadora”, donde se implementan sistemas avanzados, como el despliegue de IA agéntica para rediseñar operaciones enteras »
Source: Strand Partners, "Desbloqueando el potencial de la IA en España en 2026"
-
25 %
Share of Spanish companies that have integrated AI in an advanced way into their processes
Spanish companies, according to Zoho
« únicamente una de cada cuatro ha logrado incorporarlas de forma avanzada en sus procesos »
Source: Zoho
-
700 agents
Number of AI agents deployed by Serveo via Microsoft 365 Copilot
Serveo
« Serveo ha desplegado más de 700 agentes de IA para automatizar procesos internos mediante Microsoft 365 Copilot »
-
80 %
Reduction in time spent on certain critical tasks at Serveo thanks to AI
Serveo
« logrando reducir hasta un 80% el tiempo empleado en determinadas tareas críticas »
-
95 %
Reduction in errors in advanced information-processing workflows at Serveo
Serveo
« disminuyendo hasta un 95% los errores en procesos avanzados de tratamiento de información »
-
20 million
Number of CaixaBank customers affected by AI automation
CaixaBank
« ofrecer una atención más personalizada a sus más de 20 millones de clientes »
Classification
- Country
- Spain, Argentina
- Company size
- All sizes, Large companies
- Industries
- All industries, or industry not specified · Banking, insurance, asset management, finance departments · Government and local authorities · Industry and manufacturing · Healthcare, pharmaceuticals, social care · Education and training · Construction, civil engineering, real estate · Consulting, legal, accounting, business services
- Companies
- AEDAS Homes (deploys AI), Real Federación Española de Atletismo (deploys AI), Indra Group (deploys AI), Cosentino (deploys AI), Comunidad de Madrid (deploys AI), Serveo (deploys AI), Hospital General de Valencia (deploys AI), Abogacía del Estado (deploys AI), McKinsey (study author), AWS (supplier), MIOTI Tech & Business School (supplier), Salesforce (supplier), Cooltra (deploys AI), Zoho (supplier), CaixaBank (deploys AI), BBVA (deploys AI), Oracle (supplier), Strand Partners (study author), Microsoft (supplier), Universidad Europea (deploys AI), Prosegur (deploys AI), Gobierno de Cantabria (deploys AI), Wolters Kluwer Tax & Accounting España (supplier), IBM (supplier), Ayuntamiento de València (deploys AI), Substrate AI (supplier), Ayuntamiento de Zaragoza (deploys AI)
- Keywords
- ai adoption, agentic ai, data governance, process transformation, spanish smes, conversational agents
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Revista Byte TI and its author. Entry translated from French by Claude Sonnet 5.5.