Announcement ·
Santander teams up with Nvidia to deploy AI across the bank
Original title, in Spanish: “El Santander se alía con Nvidia para desplegar la IA en todo el banco”
- Publication
- Cinco Días (Spain)
- Author
- Álvaro Bayón
- Published on
- 19 October 2026 · read in the page structured data
Summary
Banco Santander has signed a three-year agreement with Nvidia to deploy artificial intelligence across the bank, following pilots carried out through its Santander IA Lab unit and its Model Arena platform, which evaluates models for banking tasks. According to the bank, experimental use of these technologies in customer service has already cut costs by 50%. The agreement covers foundation models, AI agents, fraud and money laundering prevention, real-time decision-making and simulation. Chair Ana Botín is targeting €1,000 million in gains (€300 million in revenue, €700 million in savings) over two years, of which €200 million had already been generated in the first half, with the aim of reaching €20,000 million in profit in 2028. The bank also plans a conversational agent for its mobile app starting this year.
Summary based on the full text of the article.
Read the article on Cinco Días →Figures cited
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1,000 EUR million
Target gains (revenue + savings) from AI over two years
Banco Santander, two-year horizon, announced at the presentation of the strategic plan
« Botín pronosticó que la entidad conseguiría generar 1.000 millones de euros en dos años gracias al uso de esta tecnología. »
Source: Banco Santander (plan stratégique, Ana Botín)
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300 EUR million
Expected revenue increase from AI
Banco Santander, two-year horizon
« En concreto, cifraba en 300 millones el incremento de ingresos y en 700 millones la reducción de costes. »
Source: Banco Santander (plan stratégique, Ana Botín)
-
700 EUR million
Expected cost reduction from AI
Banco Santander, two-year horizon
« En concreto, cifraba en 300 millones el incremento de ingresos y en 700 millones la reducción de costes. »
Source: Banco Santander (plan stratégique, Ana Botín)
-
200 EUR million
Gains already generated by AI in the first half of the year
Banco Santander, first six months of the year (June update)
« En junio actualizó esta cifra y afirmó que en los seis primeros meses de este año ya había generado 200 millones de euros gracias a esta tecnología. »
Source: Banco Santander (Ana Botín)
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50 %
Customer service cost reduction through AI (Santander-Nvidia pilot)
Experimental use of Santander-Nvidia technologies in customer service
« el uso experimental de estas tecnologías de ambas firmas en atención al cliente ha reducido los costes un 50% al propiciar modelos de IA más eficientes. »
Source: Banco Santander
Classification
- Country
- Spain
- Company size
- Large companies
- Industries
- Banking, insurance, asset management, finance departments
- Companies
- Banco Santander (deploys AI), Nvidia (supplier)
- Keywords
- banking, AI agents, customer service, fraud prevention, nvidia, automation
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Cinco Días and its author. Entry translated from French by Claude Sonnet 5.5.