Data study ·
When AI means a change of profession
Original title, in French: “Quand l’IA implique un changement de métier”
- Publication
- Alliancy (France)
- Author
- Aude Brès
- Published on
- 6 October 2026 · read in the page structured data
Summary
For the ninth year, KPMG and Numeum have published a barometer on AI adoption by French IT services firms (ESN) and technology engineering and consulting companies (ICT). According to the study, 86% of respondents see AI as an aid to production rather than a substitute for the expert, and 37% report productivity gains of more than 20% in delivery. However, only 4% have automated entire areas of their business, and investment remains limited for many: 21% spend less than 1% of their revenue on AI transformation. Companies are putting safeguards in place (a formal AI policy for 67%) and recruiting expert profiles (48%) or hybrid profiles (42%), sometimes at the expense of juniors (19% are reducing some hiring). Training remains uneven depending on company size, and 80% of players see new "AI-native" entrants as the main competitive threat, which is prompting a review of billing models.
Summary based on the full text of the article.
Read the article on Alliancy →Figures cited
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86 %
share of respondents for whom AI is an aid to production rather than a substitute
French IT services firms and ICT companies, KPMG-Numeum study
« Pour 86 % des répondants, elle est d'abord une aide à la production, pas un substitut. »
Source: Étude KPMG / Numeum
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37 %
share of IT services firms and ICT companies reporting productivity gains of more than 20% in delivery
French IT services firms and ICT companies
« 37 % des ESN et ICT affichent des gains de productivité supérieurs à 20 % sur leurs activités de delivery. »
Source: Étude KPMG / Numeum
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84 %
share of respondents that have deployed AI uses in pre-sales
French IT services firms and ICT companies
« Et l'avant-vente est déjà conquise : 84 % des sondés y ont déployé des usages en interne. »
Source: Étude KPMG / Numeum
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4 %
share of respondents that have automated entire areas of their delivery
French IT services firms and ICT companies
« Seuls 4 % des répondants ont automatisé des pans entiers de leur delivery »
Source: Étude KPMG / Numeum
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26 %
share of respondents with individual, non-standardised AI uses
French IT services firms and ICT companies
« tandis que 26 % en sont encore à des usages individuels, bricolés, non standardisés. »
Source: Étude KPMG / Numeum
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— %
share of revenue devoted to AI transformation, between 1 and 3%
French IT services firms and ICT companies
« Plus de la moitié des organisations consacrent de 1 à 3 % de leur chiffre d'affaires à leur transformation IA »
Source: Étude KPMG / Numeum
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21 %
share of organisations investing less than 1% of their revenue in AI transformation
French IT services firms and ICT companies
« quand 21 % restent sous la barre du 1 %. »
Source: Étude KPMG / Numeum
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67 %
share of respondents with a formal AI policy
French IT services firms and ICT companies
« 67 % des répondants se sont dotés d'une politique IA formelle »
Source: Étude KPMG / Numeum
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48 %
share of players putting AI experts at the top of their hiring priorities
French IT services firms and ICT companies
« 48 % des acteurs placent les experts IA en tête de leurs recrutements »
Source: Étude KPMG / Numeum
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42 %
share of players seeking hybrid technology-business profiles
French IT services firms and ICT companies
« 42 % courtisent ces profils charnières capables de faire dialoguer technologie et métier. »
Source: Étude KPMG / Numeum
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19 %
share of IT services firms and ICT companies reducing hiring for certain roles
French IT services firms and ICT companies
« 19 % des ESN et ICT font état d'une réduction ciblée des recrutements sur certains métiers »
Source: Étude KPMG / Numeum
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11 %
share of companies compensating through internal upskilling
French IT services firms and ICT companies
« quand 11 % parlent de compensation par la montée en compétences interne. »
Source: Étude KPMG / Numeum
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20 %
share of companies with more than 80% of their employees trained in AI
French IT services firms and ICT companies
« Seules 20 % des entreprises interrogées ont plus de 80 % de leurs collaborateurs formés. »
Source: Étude KPMG / Numeum
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62 %
share of employees at large companies and mid-sized companies with an intermediate level of training
French large companies and mid-sized companies
« 62 % des collaborateurs des grandes entreprises et ETI atteignent un niveau intermédiaire (cas d'usage, sécurité, méthodes) »
Source: Étude KPMG / Numeum
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33 %
share of employees at SMEs and micro-businesses with an intermediate level of training
French SMEs and micro-businesses
« contre 33 % dans les PME et TPE. »
Source: Étude KPMG / Numeum
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60 %
share of executives anticipating a strong or disruptive impact of generative and agentic AI on their business model
Executives of French IT services firms and ICT companies, estimate ("nearly six in ten")
« Près de six dirigeants sur dix anticipent un impact fort, voire disruptif, de l'IA générative et agentique sur leur économie. »
Source: Étude KPMG / Numeum
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37 %
share of players considering a shift to value-based billing models likely
French IT services firms and ICT companies
« 37 % des acteurs jugent que les modèles fondés sur la valeur créée seront l'évolution la plus probable à court terme. »
Source: Étude KPMG / Numeum
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59 %
share of IT services firms and ICT companies shifting their pricing to unit-based or fixed-price models
French IT services firms and ICT companies, among the two thirds that are changing their pricing
« 59 % vers l'unité d'œuvre ou le forfait »
Source: Étude KPMG / Numeum
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42 %
share of IT services firms and ICT companies shifting their pricing to subscription models
French IT services firms and ICT companies, among the two thirds that are changing their pricing
« 42 % vers la souscription ou l'abonnement. »
Source: Étude KPMG / Numeum
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80 %
share of IT services firms and ICT companies naming AI-native new entrants as the main competitive threat
French IT services firms and ICT companies
« 80 % des ESN et ICT désignent les nouveaux entrants AI-native comme le danger concurrentiel numéro un. »
Source: Étude KPMG / Numeum
Classification
- Country
- France
- Company size
- SMEs, Mid-sized companies, Large companies
- Industries
- Software vendors, IT services companies, telecoms
- Companies
- KPMG (study author), Numeum (study author)
- Keywords
- IT services firms, technology consulting, productivity, recruitment, employee training, billing model
Entry written by Marsanne Studio from the cited article, with the help of an AI model (claude-sonnet-5). The rights to the article and its illustrations belong to Alliancy and its author. Entry translated from French by Claude Sonnet 5.5.